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Large language models (LLMs) are increasingly integrated into a variety of writing tasks. While these tools can help people by generating ideas or producing higher quality work, like many other AI tools they may risk causing a variety of harms, disproportionately burdening historically marginalized groups. In this work, we introduce and evaluate perceptual harm, a term for the harm caused to users when others perceive or suspect them of using AI. We examined perceptual harms in three online experiments, each of which entailed human participants evaluating the profiles for fictional freelance writers. We asked participants whether they suspected the freelancers of using AI, the quality of their writing, and whether they should be hired. We found some support for perceptual harms against for certain demographic groups, but that perceptions of AI use negatively impacted writing evaluations and hiring outcomes across the board.more » « less
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Kadoma, Kowe; Aubin_Le_Quere, Marianne; Fu, Xiyu Jenny; Munsch, Christin; Metaxa, Danaë; Naaman, Mor (, ACM)Given large language models’ (LLMs) increasing integration into workplace software, it is important to examine how biases in the models may impact workers. For example, stylistic biases in the language suggested by LLMs may cause feelings of alienation and result in increased labor for individuals or groups whose style does not match. We examine how such writer-style bias impacts inclusion, control, and ownership over the work when co-writing with LLMs. In an online experiment, participants wrote hypothetical job promotion requests using either hesitant or self-assured auto-complete suggestions from an LLM and reported their subsequent perceptions. We found that the style of the AI model did not impact perceived inclusion. However, individuals with higher perceived inclusion did perceive greater agency and ownership, an effect more strongly impacting participants of minoritized genders. Feelings of inclusion mitigated a loss of control and agency when accepting more AI suggestions.more » « less
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